Scope:

Team support in knowledge management, process quality, and coaching.

Main Responsibilities:

• Develop and maintain knowledge management frameworks.
• Define and improve quality processes related to business operations.
• Integrates and train new arrivals. Conduct interviews in tandem with BUMs
• Train and coach teams ensuring best practices are implemented.
• Conduct audits and compliance checks on existing processes.
• Facilitate collaboration and knowledge sharing across teams.
• Act as an interface with the client or internally in the event of high difficulty involving job expertise.
• Monitor industry trends and integrate relevant innovations.
• Propose and integrate digital and artificial intelligence into operational activities.
• Ensure workflow balance on request for Business Unit Managers related to exceptional cases.
• Monitor service provider performance.
• Participate in visits to service providers and the client.

Key Competencies & Skills:

• Strong expertise in process optimization and quality management.
• Excellent communication and training abilities.
• Analytical mindset and problem-solving skills.
• Experience in change management and continuous improvement.
• Ability to work cross-functionally and drive knowledge sharing.
• Knowledge of directives: (ROHS, CME, DEEE, Decrees;NF)
• Fluent in English & French; additional languages are a plus.
• Master the Office suite.
• Demanding, exemplary posture, confidentiality, respect for rules and ethical.